Frequently Asked Questions

Yes. To receive funded support, you must have an approved NDIS plan. However, we can provide guidance if you’re still in the process of applying for the scheme.

We offer a range of supports, including in-home personal care, occupational therapy, assistance with daily living and support coordination tailored to individual goals.

Absolutely. Our support is flexible and built around your choices. You decide which services best align with your needs and aspirations.

Once you’re a participant, you can nominate us as your NDIS service provider in Melbourne. We’ll help create service agreements that match the goals and budget outlined in your plan.

Yes. Our team has experience working with individuals who require specialised or intensive support, including those with multiple or high-level needs.

Registered providers meet the strict quality and safeguarding requirements of the NDIS Commission. Unregistered providers may offer services, but are not subject to the same level of oversight.

Yes. We encourage collaboration with families, carers, and other trusted people in your life to ensure your supports reflect your values and preferences.

You are free to change providers at any time. We can assist you in transitioning smoothly if you decide to explore other options.

We deliver support across a wide service region. Contact us directly to confirm availability in your location.

All services are billed directly to your NDIS plan based on the agreed service agreement, so you won’t need to manage invoices yourself.

Yes. We can support you in gathering progress reports, reviewing achievements, and identifying new goals to present at your next review meeting.

Absolutely. We respect cultural and linguistic diversity, and we adapt our services to ensure they are inclusive and meaningful for each participant.

Being a registered NDIS provider in Melbourne, we follow strict NDIS practice standards, regularly seek participant feedback, and invest in ongoing staff training to ensure services remain safe, effective, and person-centred.

You can reach out to our team directly. We’ll explain the process, discuss your goals, and
guide you through setting up a service agreement that works for you.

Yes. You have the right to choose your living arrangements. We work with you to match housemates based on compatibility, lifestyle, and personal preferences.

This service covers personal care, meal preparation, cleaning, and other household tasks. It’s designed to help you manage everyday routines and build independence.

We offer both options. Our physiotherapists can visit you at home for convenience, or you can attend sessions at a clinic if preferred.

Physiotherapy helps manage pain, improve strength, and enhance mobility, making it easier for participants with long-term conditions to live more independently.

Activities include group outings, volunteering, social events, skill-building programs, and recreational opportunities tailored to your interests and goals.

Yes. Families and carers are encouraged to be involved in community activities if the participant wishes, ensuring greater comfort and support.

In-home care can include personal care, companionship, meal preparation, medication reminders, and assistance with household chores. Services are personalised to your needs.

Support coordination helps you understand and use your NDIS plan, connect with providers, and develop the skills to manage supports independently. It’s more about guidance and capacity building than direct care.

Yes. For participants with higher or more complex support requirements, specialist support coordination is available to help overcome barriers and access services effectively.

Occupational therapy helps participants develop skills for daily living, recommends assistive technology, and provides strategies to overcome barriers at home, work, or in the community.

Yes. Occupational therapists can assess your home environment and recommend modifications, ensuring safety, accessibility, and independence.

Our NDIS provider in Point Cook provides safe and reliable transport to medical appointments, social outings, education, or work. Where possible, we also support participants to develop independent travel skills.

No. Transport services can be used for a wide range of activities, including community participation, shopping, attending events, or visiting friends and family.

Simply contact Adaptive Care Services. We’ll discuss your NDIS plan, explain how our services align with your goals, and create a service agreement that fits your needs. Call 0481 343 207 to get started.

We conduct detailed planning sessions and regularly review supports to ensure they match your personal goals and aspirations.

Support may include personal care, cooking, cleaning, and life skills training, all tailored to your needs.

Yes. Our SIL homes are designed to feel like real homes, and participants can welcome family and friends.

Yes. Participants have their own private space while sharing common areas with housemates.

We consider lifestyle, age, and personal preferences to ensure compatibility and comfort in shared living.

Yes. Our SIL services can accommodate both moderate and complex care requirements with trained support workers.

Our approach is person-centred, culturally inclusive, and focused on building long-term independence, not just providing short-term care.

Participants with complex needs, high risks, or multiple barriers may be eligible.

Yes. Our coordinators assist with housing applications, tenancy support, and crisis planning.

Specialist coordination provides intensive, hands-on support for complex or high-risk situations.

Absolutely. Many participants combine therapies, daily living support, and community programs for holistic outcomes.

Yes. Our team can prepare documentation and evidence to support funding continuity and new goals.

Yes. Transport support is available to ensure participants can attend safely and on time.

Both options are available depending on your preferences and goals.

Yes. Volunteering and skill-based programs can build confidence for work opportunities.

Yes. Coordinators identify barriers early and create strategies to maintain stable supports.

No. It also includes pain management, rehabilitation, and posture training.

Yes. Programs improve balance and coordination to prevent falls.

Yes. Therapists help with motor skills, sensory needs, and school participation.

Yes. We recommend and guide changes like ramps, rails, or accessible bathrooms.

Frequency is based on your goals and NDIS plan funding.

Yes. We focus on capacity building, not just completing tasks.

Yes. Services are flexible and available according to your plan.

Yes. Sharing responsibilities gives families peace of mind and balance.

A support worker under NDIS assists participants with daily living needs, personal care, and helping them achieve independence. They provide hands-on support in the participant’s home, community, or during outings, based on the individual’s goals and care plan. Adaptive Care Services’ support staff aim to make the participant comfortable, promote social inclusion, and help them thrive.

At Adaptive Care Services, support workers provide many services, including:

• In-Home Personal Care (help with personal hygiene, grooming etc.)
• Assistance with Daily Living tasks (cleaning, laundry, domestic chores)
• Travel & Transport Assistance
• Support for community participation and social inclusion
• Specialist Support Coordination (Level 2 and 3)
• Life Stage Transition Support

Yes. Adaptive Care Services provides round-the-clock support to participants. Their services are available 24/7, to ensure continuous and reliable support when needed.

Adaptive Care Services ensures professionalism through well-skilled support staff, holistic care planning, and by creating caring and respectful relationships. The service emphasizes quality support, social inclusion, cultural diversity, and compassion.

Support Workers help participants attend community events, engage in social or recreational activities, and maintain relationships. They assist not just in physical or daily living tasks but also in ensuring participants have opportunities to engage socially, reducing isolation.

Adaptive Care Services creates individualised plans based on each participant’s needs and goals. They emphasise planned NDIS assistance so that the participant can make the most out of their funding. The plans are implemented accordingly with skilled support staff.

Services are delivered in participants’ homes (“In Home Personal Care”), through supported independent living settings, and in other contexts such as while travelling or in community settings. Adaptive Care Services also assists with travel and transport, so support workers can accompany or arrange transport when needed.

Several features make them stand out:

• A holistic approach focused on more than just basic care; they aim to improve quality of life.
• Strong emphasis on participant choice, dignity, respect, and cultural diversity.
• 24/7 service availability.
• Skilled, professional, and compassionate support staff.

You can contact Adaptive Care Services by phone or email. You’ll discuss your needs, goals, and current NDIS plan. Then, a referral or assessment is made, a personalised care plan is developed, and suitable support workers are assigned.

SIL is generally for people with higher support needs who require help throughout the day or overnight. Eligibility is assessed based on individual circumstances, goals, and support requirements outlined in an NDIS plan.

SIL covers assistance with tasks such as cooking, cleaning, personal care, medication management, developing life skills, and support with daily routines.

No, SIL funding does not cover rent, groceries, or utility bills. It only funds the support services provided to help participants live independently.

Yes. The NDIS encourages participants to have choice and control, meaning you can choose your living arrangements and the people you share a home with, where possible.

SIL funds the support services you receive at home, while SDA refers to the physical housing designed for people with significant functional impairments. You may be eligible for one or both, depending on your needs.

Yes. While SIL is often provided in shared homes, some participants may receive SIL support in single-occupancy arrangements if it’s reasonable and necessary.

You can discuss your needs with your Support Coordinator or NDIS Planner. They will assess your support requirements and submit a request for SIL funding as part of your plan.

SIL provides ongoing, rostered daily support (day and night), while drop-in support offers flexible assistance only when needed. The right option depends on the level of care you require.

Yes. As an NDIS participant, you have the right to change SIL providers if you feel your needs are not being met. Your Support Coordinator can help with the transition.

Yes, our services are flexible. You can choose the level of support required, whether for specific tasks or ongoing assistance.

Absolutely. We deliver assistance in your home, shared housing, or community settings depending on your NDIS plan.

Yes, our staff are skilled in supporting participants with varying needs, including complex personal care requirements.

Yes, we welcome family input to ensure support reflects your routines, preferences, and lifestyle.

Yes, we support social outings, shopping, and transport, helping participants stay connected with their community.

Support can be provided daily, weekly, or as required, depending on your individual plan and goals.

Yes, we can provide temporary support after hospital stays, during transitions, or while recovering from illness.

Yes, we focus on skill development, encouraging participants to do as much as possible independently while providing assistance where needed.

You can contact our team directly. We’ll discuss your needs, review your NDIS plan, and create a personalised care arrangement.

Yes, physiotherapists can visit you at home, supported accommodation, or community settings if mobility is an issue. Telehealth physiotherapy is also available.

Conditions may include physical disabilities, developmental delays, neurological disorders (e.g., cerebral palsy, MS, stroke), chronic pain, or mobility limitations.

Goals are based on your NDIS plan and may include improving walking ability, reducing pain, preventing falls, or increasing independence in daily tasks.

Yes, physiotherapy may involve hydrotherapy, exercise physiology, or gym-based rehabilitation if it aligns with your goals and plan funding.

They use play-based and functional therapy approaches to improve motor skills, coordination, posture, and participation in school or community activities.

Physiotherapists can assess your needs and recommend assistive technology such as wheelchairs, walkers, or orthotics. Funding is requested through your NDIS plan.

Yes, by strengthening mobility, improving physical capacity, and teaching self-management techniques, physiotherapy can reduce dependence on daily care.

Therapists use functional outcome measures, participant feedback, and reports to the NDIS to track improvements and adjust supports as needed.

You can speak with your support coordinator, GP, or contact an NDIS provider directly. The service will be tailored to your plan and goals.

Participants with disabilities who experience challenges engaging in social, recreational, or community activities can access these supports through their NDIS plan.

Yes, transport assistance is often included to help participants attend events, appointments, or community activities safely.

Supports are typically community-based but may include home-based skill-building sessions to prepare for outings.

Yes, family involvement is encouraged to help plan activities and provide additional support when needed.

Activities may include sports, hobby groups, arts programs, social clubs, volunteering, and cultural events.

They help participants build social skills, confidence, and problem-solving abilities needed for independent participation in community life.

Yes, they can be tailored for short-term programs, workshops, or ongoing engagement depending on goals.

Yes, community participation supports are available for all ages, with activities and programs tailored to developmental needs.

Participants can request these supports through their NDIS plan, with guidance from a support coordinator or directly from an NDIS provider.

Yes, absolutely. We understand the importance of trust and comfort, so you’re always given a say in choosing a carer who suits your personality and preferences.

Your care plan isn’t fixed. It’s flexible and reviewed regularly, so support can increase, decrease, or shift focus based on your changing lifestyle and goals.

Yes. While we help with physical needs, we also focus on companionship, encouragement, and creating a positive environment at home.

Definitely. We respect cultural traditions and dietary needs, ensuring meals, routines, and care reflect your lifestyle and values.

We’ll arrange a replacement carer who has been briefed about your preferences and routines, so your care remains consistent and uninterrupted.

No. Support can extend to the community too, like helping you attend appointments or social activities or simply enjoying a walk outside.

Yes. Personal care often works alongside household tasks, transport assistance, or therapy supports to give you a complete circle of care.

Always. Our carers are trained to uphold dignity, respect, and confidentiality so you feel safe and comfortable at every step.

We work around your schedule, not the other way around. Whether you prefer morning, evening, or multiple visits, your routine sets the pace.

Your NDIS plan outlines funded supports and goals. A support coordinator or NDIS provider can help interpret the plan and match services to your needs.

Yes, supports are tailored to each participant’s goals, preferences, and level of independence. Services can be flexible and adjusted as needs change.

Services are delivered by registered providers with trained professionals, including nurses, therapists, allied health staff, and support workers.

Frequency depends on your plan and goals. Some supports are daily, others weekly or as required.

Yes, participants can switch providers at any time if their needs or preferences change.

Supports can be delivered at home, in community settings, clinics, or shared accommodation, depending on the service.

Yes, family input is encouraged to ensure services reflect your routines, goals, and lifestyle.

Contact your support coordinator, plan manager, or a registered provider to discuss needs and arrange services in line with your plan.

Providers track outcomes, report on goals, and adjust supports as needed to ensure you achieve your plan objectives effectively.

No referral is required, but your NDIS plan must include funding for Support Coordination (Level 2 or 3). If you believe your needs are more complex, you can request a review to access Level 3.

Yes. One of the key roles of our support coordinators is crisis response. They can step in quickly, coordinate emergency supports, and ensure safeguards are put in place to reduce risks and stabilise situations.

If you have a team of providers, a Level 3 coordinator from our team ensures they communicate effectively, work towards the same goals, and avoid overlaps or gaps in your supports.

Absolutely. Our coordinators can explore housing options such as SDA (Specialist Disability Accommodation), SIL (Supported Independent Living), or mainstream rentals, and work with providers to create a sustainable living plan.

No. We don’t replace your supports - instead, they make sure your current services are effective, well-coordinated, and aligned with your NDIS goals.

Instead of just solving immediate problems, our coordinators teach you skills like decision- making, communication with providers, and self-advocacy, so you can gradually take more control.

Yes. Our coordinators often work closely with mental health professionals and services, ensuring that your supports address both physical and psychosocial needs in a balanced way.

It depends on your situation. Some participants may need ongoing specialist support, while others may only require it until barriers are reduced or stability is achieved.

If you’re facing barriers such as frequent crises, difficulty accessing services, challenges coordinating multiple providers, or high risks in daily living, Level 3 Specialist Support Coordination is likely more suitable.

Not at all. Our paediatric occupational therapists also support children who may simply be struggling with handwriting, motor skills, attention, or social interactions. Early intervention ensures your child has the best foundation to grow, learn, and flourish.

Yes! Occupational therapy complements other services like physiotherapy, psychology, or speech therapy. Our therapists collaborate with your existing providers to create a coordinated, holistic care plan, making your progress smoother and more effective.

While counselling focuses on thoughts and emotions, occupational therapy empowers you with practical, hands-on strategies to live a more meaningful life. From organising daily routines to re-engaging in hobbies, OT bridges the gap between mental health management and real-world action.

Our therapists use fun, engaging activities that help children regulate their responses to sound, touch, movement, and other sensory input. This not only enhances learning and play but also boosts your child’s confidence in everyday environments.

Absolutely. We work with you to develop self-care routines, budgeting skills, community participation strategies, and workplace readiness. Every step is designed to help you feel more in control and empowered in your daily life.

Children who receive OT often show improvements in handwriting, attention span, problem- solving, and emotional regulation. This translates into better engagement in the classroom and greater enjoyment of learning, helping your child reach their full potential.

For both children and adults, our therapists design activities that strengthen communication, teamwork, and emotional regulation. Whether it’s preparing a child for group play or helping an adult build workplace relationships, OT provides the tools for meaningful social connections.

Results vary depending on individual needs, but many participants notice improvements within weeks of consistent sessions. With personalised plans and measurable goals, you’ll see progress that motivates you to keep moving forward.

We combine professional expertise with a deeply personal approach. Our therapists are not just highly trained; they’re passionate about helping people live fuller lives. Whether for mental health, paediatric needs, or everyday independence, we tailor every session to your unique goals.

Absolutely! You’re in control; we support your routine, preferences, and plans.

Our professional support team and partnered providers deliver reliable and safe transport assistance.

Yes, we offer assistance with travel & transport Melbourne-wide.

If eligible, it will appear in your plan under ‘Transport’ or ‘Assistance with Daily Life’.

Of course! Attending social events and community activities is an important part of life.

We can train and assist you to use public transport safely and confidently.

Booking in advance helps ensure availability, especially during busy hours.

Yes, this support can help you reach employment and education destinations.

Yes, with prior planning, we strive to support your schedule, even on weekends. You deserve the freedom to travel safely, confidently, and independently, and Adaptive Care Services is here to make that happen. Whether you're heading to work, exploring your city, or staying connected with your community, our trusted disability transport services in Melbourne are your ticket to a more empowered life.

NDIS participants are undergoing major life changes like leaving school, starting work, or seeking independence.

Yes, we proudly offer NDIS assistance with life stage transitions in Melbourne and the surrounding areas.

Absolutely. We assist with daily living skills, housing options, and community access.

yes . All our support workers are trained, experienced and possess great skills to offer exceptional services.

Yes, we support employment planning, training, and preparation during life transitions.

Yes. Our transport services help you stay socially connected and active.

Definitely. We help build routines, organise daily tasks, and develop planning skills.

Yes, we offer practical financial skills to help you feel confident with money.

Simply contact us, and we’ll guide you through your options and help you begin your journey. Whether you’re planning your future or planning your day, Adaptive Care Services is here to support you with care, respect, and reliability.